GDPR Policy

Glossnooks (hereinafter referred to as “we”) respects personal information and is committed to handling data responsibly. This GDPR Policy explains how personal data is collected, used, stored, and protected when you interact with our online store and related services.

1. Scope of this policy

This policy applies to personal data collected during website browsing, order placement, customer communication, and other interactions related to our online services. It covers information provided directly by users as well as data generated through normal website use.

2. Types of personal data collected

We may collect information such as names, contact details, order records, communication content, and basic technical data required to operate the website and provide requested services.

3. Methods of data collection

Personal data is collected when you place an order, contact us, submit inquiries, or interact with website functions necessary for normal operation. Technical data may also be collected automatically to ensure website stability.

4. Purpose of data use

Collected data is used to process orders, deliver purchased services, respond to customer inquiries, manage communications, and maintain reliable website functionality. Data is not used for purposes unrelated to service operation.

5. Data sharing principles

We limit the use of personal data to operational needs only. Information is shared internally solely to support order processing, customer service, and essential website functions. We do not disclose personal data beyond what is necessary to complete these activities.

6. Data storage and retention

Personal data is stored securely and retained only for as long as required to fulfill its intended purpose. Retention periods are determined based on service needs and operational requirements.

7. Cookies and user awareness

Cookies may be used to support website performance, remember basic preferences, and enhance browsing continuity. Cookie usage occurs with user awareness during website interaction and supports normal service operation.

8. User rights

You have the right to request access to your personal data, request corrections or deletion, and withdraw previously granted permissions. Requests may be submitted through our customer service contact channels, and we will respond within a reasonable timeframe.

9. Legal basis under GDPR policy

Personal data is processed under GDPR policy principles based on the following grounds:

• Performance of a contract, including order handling and service delivery
• Explicit consent for communications such as newsletters or service updates
• Compliance with necessary operational obligations
• Legitimate interests such as improving user experience and preventing misuse

10. Data protection measures

We apply appropriate technical and organizational safeguards to protect personal data from unauthorized access, loss, alteration, or misuse. Access to personal data is limited to authorized personnel only.

11. Policy updates

This GDPR Policy may be updated periodically to reflect operational or service changes. Updated versions will be published on this page and will apply once posted.

12. Contact information

If you have any questions regarding this GDPR Policy or your personal data, please contact us using the details below.

Contact address: 1911 Baylor Drive, Richardson, TX 75081, United States
Customer service phone: +1 (860) 989-9981
Customer service email: assist@glossnooks.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 （CT）