Refund Policy

Glossnooks (hereinafter referred to as “we”) provides this refund policy to explain how refund requests are reviewed, approved, and processed for orders placed through our online store. This policy aims to ensure transparency and a clear understanding of each step involved.

1. Scope of refunds

Refunds apply to orders that have been successfully paid and meet the applicable conditions based on order status and handling progress. Refund eligibility is evaluated on a case-by-case basis.

2. Situations eligible for refunds

Refunds may be granted in circumstances such as approved order cancellations, confirmed returns after delivery, or other verified situations where a refund is deemed appropriate following review.

3. Submitting a refund request

To request a refund, please contact us by email or customer service phone and provide your order number along with relevant payment confirmation details. Providing complete and accurate information helps us process your request efficiently.

4. Review and confirmation

Once a refund request is received, we will review the order information and request details promptly. If the request meets the applicable conditions, approval will be confirmed and refund processing will begin.

5. Refund method

Approved refunds are issued to the original bank card used for payment, including Visa and MasterCard. Refunds are not processed through alternative payment methods.

6. Refund processing time

After approval, refunds are typically completed within 1 to 5 working days. The actual time for funds to appear in your account depends on the processing efficiency of the card issuing institution.

7. Delayed refunds

If a refund has not been received within the expected timeframe, please contact us for assistance. We will help verify the status and provide further support as needed.

8. Additional considerations

Refund processing may be adjusted or declined if returned items do not correspond to the reported condition or if required information is incomplete during the review process.

9. Contact information

If you have any questions regarding this refund policy or require assistance with an existing request, please contact us using the information below.

Contact address: 1911 Baylor Drive, Richardson, TX 75081, United States
Customer service phone: +1 (860) 989-9981
Customer service email: assist@glossnooks.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 （CT）