Terms of Service

Glossnooks (hereinafter referred to as “we”) provides online shopping services through our website, including product browsing, order placement, payment processing, and after-sales support. This Service Policy explains the rules and conditions applicable when you access and use our services.

1. Introduction and Scope of Application

This policy applies to all activities conducted on our online store, including but not limited to browsing products, submitting orders, completing payments, and communicating with customer support.

2. User Accounts and Website Responsibility

You are responsible for ensuring that the information you provide is accurate and complete. We are responsible for maintaining the normal operation and stability of the website but are not liable for service interruptions caused by factors beyond our reasonable control.

3. Product Information, Inventory, and Pricing

We make reasonable efforts to ensure that product descriptions, inventory status, and pricing information are accurate. Prices shown on the order confirmation page shall prevail, and inventory availability is subject to real-time updates.

4. Orders and Payment

An order is considered confirmed only after payment has been successfully completed. Orders that have not been paid are not regarded as valid and will not enter the processing stage.

5. Delivery conditions

Delivery services are available exclusively within the United States. Once payment has been successfully confirmed, the order is formally recorded and enters the preparation stage. The standard handling period is generally 1 to 3 working days. After preparation is completed, the package is released to the selected logistics carrier for shipment. The estimated overall delivery timeframe is typically 7 to 10 working days after dispatch and may vary depending on the delivery address and current order volume. To ensure reliable and consistent delivery, we cooperate with established carriers including UPS, DHL, FedEx, and the United States Postal Service. Orders with a total value of USD 89.99 or more qualify for free delivery, while orders below this amount are subject to a fixed delivery fee of USD 9.99. All applicable taxes and related charges are already included in the product price, and no additional fees are required. The most current delivery information is available in our shipping policy.

6. Order cancellation

Order cancellation requests may be submitted within 48 hours after payment confirmation, provided that order preparation has not yet started and the package has not been handed over to the carrier. Once the order enters processing or has been dispatched, cancellation is no longer available. In such situations, you may submit a return request after receiving the order by following the procedures described in our order cancellation policy.

7. Returns and exchanges

Requests for returns or exchanges may be submitted within 30 days from the date of successful delivery. Acceptable reasons include visible appearance issues, quality-related concerns, noticeable color differences, unusual odors, or cases where the delivered item does not correspond to the order details. Detailed eligibility conditions, review criteria, and step-by-step handling instructions are provided in our returns and exchanges policy.

8. Refund Policy

Approved refunds will be returned to the original bank card used for payment. The estimated processing time is 1–5 business days, depending on the issuing bank.

9. Dispute Resolution and Applicable Law

We comply with United States laws, including GDPR. We reserve the right to update this policy when necessary and will notify users of relevant changes in a reasonable manner.

10. Privacy and Data Protection

We value the protection of personal information. Data is collected and used solely for service fulfillment purposes and managed in accordance with our privacy practices.

11. Intellectual Property

All content on the website, including text, images, and layout, is protected by applicable intellectual property rights and may not be used without authorization.

12. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for indirect losses arising from the normal use of our services.

13. Changes to the Service Policy

We may update this Service Policy based on operational needs. Any changes will take effect once published on the website.

14. Contact Information

Contact address: 1911 Baylor Drive, Richardson, TX 75081, United States
Customer service phone: +1 (860) 989-9981
Customer service email: assist@glossnooks.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (CT)