Purchase and Payment Process

Glossnooks (hereinafter referred to as “we”) operates solely through an online store. The following purchase and payment process is designed to explain how orders are placed, payments are completed, and confirmations are issued, ensuring clarity and consistency throughout the transaction.

1. Product browsing and selection

You may browse products available on our website and review product descriptions, images, and listed prices. Selected items can be added to the shopping cart for further review before proceeding.

2. Shopping cart review

Before checkout, you can review the contents of your shopping cart, including item details, quantities, and delivery information. This step allows you to confirm that all order details are correct.

3. Order submission

Once the order details are confirmed, you may submit the order. Submitting an order indicates your intent to purchase the selected items under the conditions displayed at checkout.

4. Payment methods

Payments are completed using supported bank card payment methods, including Visa and MasterCard. Payment details are required to authorize and complete the transaction.

5. Payment authorization

After payment information is submitted, the transaction is reviewed and authorized through secure processing channels. Orders are recorded only after payment authorization is successfully completed.

6. Pricing and charges

All prices displayed during checkout represent the total payable amount. All applicable taxes and related charges are included in the product price, and no additional fees are required beyond the amount shown at the time of payment.

7. Order confirmation

After payment is completed, an order confirmation containing essential order details is sent to the contact information provided during checkout. This confirmation serves as a record of the transaction.

8. Order handling after payment

Confirmed orders enter the handling stage, during which order details are prepared for fulfillment. Processing timelines may vary depending on the order status.

9. Payment assistance

If you experience any issues during payment or have questions after completing a transaction, you may contact our support team for assistance. Requests are handled based on the current order status.

10. Contact information

If you have questions regarding the purchase or payment process, please contact us using the information below.

Contact address: 1911 Baylor Drive, Richardson, TX 75081, United States
Customer service phone: +1 (860) 989-9981
Customer service email: assist@glossnooks.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 （CT）